Frequently Asked Questions (FAQs)

Welcome to the Gpslane Help Center!
We’ve compiled answers to the most common questions about our GPS devices, map update services, orders, and Assistance.

If you don’t find your answer here, please contact us at info@gpslane.com or call (888) 400-3290 — we’re happy to assist.

Q1: What is Gpslane?

A: Gpslane is an independent GPS navigation brand that provides affordable GPS devices and map update services to customers across the USA and Canada.
We specialize in helping drivers keep their navigation systems up to date with the latest routes, highways, and points of interest.

Q2: Do you sell Garmin, TomTom, or other branded GPS devices?

A: No. Gpslane operates as an independent GPS brand and is not affiliated with Garmin, TomTom, or any other third-party manufacturer.
All products sold on Gpslane.com are unbranded or Gpslane-branded GPS units sourced from verified suppliers.

Q3: What is the GPS Map Update Service?

A: Our Map Update Service is a one-time support service that helps customers update their existing GPS device maps for USA and Canada.

Here’s how it works:

1. Fill out the Map Update Request Form on our website.

2. Our technician calls you to verify your GPS model and compatibility.

3. Once confirmed, you pay a one-time fee of $99.99 USD via PayPal.

4. Our team assists you step-by-step in installing the latest map data.

You only pay once — there are no recurring or subscription fees.

Q4: How much does the Map Update Service cost?

A: The cost for a professional map update is $99.99 USD (one-time charge).
This includes assistance, map file setup guidance, and service until your device is successfully updated.

Q5: How do I know if my GPS device is compatible?

A: Before charging any fees, our technician confirms your device’s compatibility over the phone or email.
If your model cannot be updated, you will not be charged.

We support most standard automotive GPS units, as well as several unbranded or older navigation models.

Q6: How long does shipping take for GPS devices?

A: All orders include free shipping to the USA and Canada.
Delivery usually takes 10–20 business days after processing.
Processing time is typically 2–5 business days after payment confirmation.

You’ll receive a tracking number once your order ships.

Q7: Where do you ship from?

A: All Gpslane products are fulfilled through verified international suppliers, including AliExpress partners.
Orders are shipped directly from our fulfillment centers, and we handle all customer service and after-sales service through our Gpslane team in India.

Q8: How can I track my order?

A: Once your order has shipped, you’ll receive a confirmation email with your tracking number and courier link.
You can track your shipment online anytime.
If you haven’t received your tracking info within 7 business days, please contact us at info@gpslane.com.

Q9: What payment methods do you accept?

A: We accept secure online payments via PayPal, which supports all major credit and debit cards.
Gpslane does not store your card information — all payments are encrypted and processed securely by PayPal.

Q10: Is it safe to shop on Gpslane.com?

A: Yes!
Our website uses SSL encryption (HTTPS) to secure all data and transactions.
We process payments only through trusted providers like PayPal to ensure your personal information is protected.

Q11: What if my GPS update fails or I face technical issues?

A: If any issue occurs during the update process, our technician will assist you until the update is successful.
In rare cases where your device is incompatible, we’ll guide you on alternative solutions before charging any fees.

Our goal is 100% customer satisfaction.

Q12: What is your return and refund policy?

A: We accept returns for defective or incorrect products within 7 days of delivery.
Refunds are processed within 5–10 business days after inspection.

Map update services are non-refundable once completed, since they involve phone & digital service.

Please review our full Shipping & Returns Policy for more details.

Q13: Can I cancel an order after payment?

A: Yes — you can cancel an order within 24 hours of purchase if it has not yet shipped.
Once your order is dispatched, cancellations cannot be processed.
Contact info@gpslane.com as soon as possible if you wish to cancel.

Q14: What if I receive a defective product?

A: If your GPS device arrives defective, damaged, or different from the description, please notify us immediately.
We’ll arrange for a replacement or refund as per our return policy.

All defective product claims must be reported within 7 days of delivery.

Q15: Do you offer lifetime map updates or free updates?

A: No — Gpslane does not offer lifetime or free map updates, as such claims are often misleading.
We charge a one-time $99.99 fee for professional map update assistance, ensuring full compliance with software licensing and Microsoft Ads & Google Ads policies.

Q16: What customer service options are available?

A: Gpslane provides multiple service channels:

• 📧 Email: info@gpslane.com

• 📞 Toll-Free (USA & Canada): (888) 400-3290

• 💬 Live Chat: Available on Gpslane.com

Our service hours are Monday to Saturday, 9 AM – 7 PM IST.
We aim to respond to all inquiries within 24 hours.

Q17: What personal data does Gpslane collect?

A: We collect only the data necessary to process your orders and provide customer service — such as your name, email, address, and GPS model.
All data is handled in accordance with our Privacy Policy.
We never sell or share your data with third parties for advertising.

Q18: How can I contact Gpslane?

A: 📞 Toll-Free (USA & Canada): (888) 400-3290
📧 Email: info@gpslane.com
📍 Address: C201–202, Phase 8B, Mohali, Punjab, India
💬 Live Chat: Available on our website

We’re always happy to help!

🕊️ Our Promise

At Gpslane, we believe in clear communication, no hidden terms, and honest service.
Whether you need help updating maps or tracking an order, we’re here to keep you moving in the right direction — safely and confidently.